Hosting
You may cancel any of our hosting packages within 14 days of receiving your web hosting welcome email. To cancel your account, please contact Customer Service at support@newvisionz.com.

Notification of cancellation must be received within the 14 day period. It is the clients responsibility to secure email confirmation from Newvisionz Ltd that your account has been cancelled. If the client has not yet received email confirmation of account cancellation, then the account remains active, and you will continue to be invoiced. Should you with to cancel midway through a project this may be done based on mutual agreement, however any outstanding balance for work carried out to that point must be paid in full. Cancellation does not absolve Client of any outstanding financial obligations.

Domain Names
Once the domain name has been agreed on via email or on the phone with a sales representative and purchased the amount for the domain name has to be paid to us in full even if cancelled.
This is because we are unable to receive any refunds on bought domains name ourselves. If you wish to still cancel the domain we will set it to cancelled and it will not be used by anyone else for the full registered period (usually 1 year).